QR CODE SCAN KIT / SUPPORT

Support

Need help with QR Code Scan Kit? Email us: Email us

Tell us your iPhone model, the app version (Settings › About) and what happened. For a purchase question, add your order ID. Please don’t send passwords or card details.

Quick answers

Restore Scan Kit Pro. In the app, open Settings and tap “Restore”, signed in with the Apple Account you bought with.

Cancel. iPhone: Settings › Apple Account › Subscriptions. Android: Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before it renews. Deleting the app doesn’t cancel.

Price. Shown in the app and the App Store before you confirm.

Refund. Apple handles refunds at reportaproblem.apple.com; on Android, Google Play does. Steps are in our refund policy.

Wrong product info. It comes from Open Food Facts, which anyone can fix at openfoodfacts.org.

Stop anonymous usage stats. Settings › “Share usage anonymously”. This also stops crash reports.

Send a crash report. Settings › Help › “Send a report” opens an email with the app’s latest error log. You can read it before you send.

Report a dangerous code or a bug. Email us a screenshot. Don’t open the link again.

Deleting your data

Scans and history. Settings › Clear history, or delete the app. They only live on your phone, so we can’t recover them.

Email list. Tap unsubscribe in any email, or email us to delete your address.

Usage stats and crash reports. Email us from the app (Settings › the envelope), so we get the app’s random IDs, and we’ll delete them within 30 days.

Anything else we hold (support emails, purchase records at RevenueCat). Email us and we’ll delete it within 30 days, keeping only what tax law requires.